Italy 
Effective Communication
Knowing how to communicate effectively helps to decrease stress, avoid misunderstandings and, especially in the business context, eliminate inefficiencies.
With the Effective Communication course, ASACERT helps improve verbal and nonverbal communication, making it effective and functional for objectives, through training tailored for companies of all sectors and sizes.
Communication is not only verbal: if gestures and facial expression are at odds with spoken words, speeches will come across as unconvincing and, more importantly, lacking in credibility.
Enhancing one’s ability to communicate is critical to achieving success in life, both personal and business.
Thanks to the Effective Communication course developed by ASACERT Strategic Coaches, within the training framework dedicated to Soft Skills, managers, office workers, salespeople and all those figures in contact with the public will be able to acquire communication mechanisms and techniques, correcting their habits and progressing hand in hand with those who are part of their work team and, in general, with those they have at their side.
Recipients
Specific course for managers, executives, executives, clerks, salespeople and aimed at those who intend or need to improve their verbal and nonverbal communication, to make their communicative relationship with their significant other more effective. The course can be for a single speaker or a small group of up to 25 participants. Multi-day training can be provided for groups over 25 participants, to be arranged with the client.
Duration
1 – 3 days, to be agreed with the client according to the needs and number of participants.
Objectives
Self-evaluate one’s communication skills
Increasing one’s listening skills
Improve the ability to tune in with all kinds of interlocutors
Overcoming the fear of public speaking
Minimizing conflicts in the work team
Improve leadership skills
Contents
Verbal, nonverbal and paraverbal communication
Stress management
The management of anxiety and fear
The management of audiences and objections
The maintenance of attention
The mistakes to avoid when communicating
Persuasive communication
Active listening
The effective and functional questions
Assertiveness
Forms of expression
Communication and gender differences
Public speaking
Posture, gestures, voice, tone
Audience management
Defining language and alternating between specialized and informal terminology
Certificate
Certificate of participation in the course
Teachers
Qualified trainer of Strategic Communication & Coaching
Place
Course deliverable at client company or at ASACERT headquarters in Cormano (MI)
Testimonial
“Northway’s strategic roadmap clarified our priorities, aligned teams, and improved decision-making. We’ve seen real results in efficiency, project execution, and adaptability — a true game-changer for long-term growth.”
James Whitaker
CEO, AlphaTech Solutions
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