In the late 1960s, Prof. Albert Mehrabian, a U.S. psychologist, conducted interesting research on the importance of different aspects of…

“Emotionally competent people-those who can control their own feelings, read those of others and deal with them effectively-are at an…

The complex activities of our society and workplaces increasingly require people who can inform, persuade, motivate and inspire an audience,…

Assertiveness is the ability to express one’s needs and rights, one’s positive or negative feelings, without infringing on the rights…